Heather was responsible for leading the delivery of a national, volunteer-based cancer support program, the Look Good Feel Better (LGFB) Program. Her work with this program led her to introducing workshops at a Cancer Care Centre. Subsequently Heather’s experience with this program led her to a position managing Volunteer Resources at this same centre in 2001. In 2013, Heather retired from this leadership role, however continues to maintain a strong passion for supporting the engagement of volunteers through her work with development of the Volunteer Resources Balanced Scorecard.
Meet the VRBSc Team
Measuring the Impact of Volunteers, A Balanced and Stratetic Approach was co-authored by five colleagues with a range of experience encompassing volunteer engagement, leadership and training in both the health care and nonprofit sector.
In 2005, our team (all working as managers of volunteer programs in health care settings at the time) connected to address the need for a standardized way to measure the impact and outcomes of volunteer programs from a balanced perspective. Recognizing the need to promote the outcome of volunteer activities, the group worked together to find a way of capturing data and information that would identify where volunteers had the most impact, and would show how the work of the volunteer department aligned with and supported the needs of the organization. The Volunteer Resources Balanced Scorecard (VRBSc) was developed by the group to achieve this goal. Since that time the members have gone on to expand their experience in a range of roles and sectors. The VRBSc however remains a project they continue to be passionate about!
Christine has been a leader in the field of volunteer management within the mental health sector for over 15 years. As the director of Volunteer Resources at Canada’s largest teaching and research hospital for mental health and addictions, she was instrumental in developing best practices in volunteer management that have been recognized nationally. Christine has been involved in the development of both a volunteer resources (VR) and human resources (HR) Balanced Scorecard, HR strategic planning and strategic volunteer resources management. Currently she manages her own leadership consulting company, StarlingBrook, which specializes in mental health strategies for the workplace. Utilizing her clinical, volunteer management, and leadership development skills, she helps leaders create compassionate, courageous, and engaged workplaces.
Alison is currently executive director of a charity that provides inbound and outbound telephone support for people with mental health issues, including those in crisis. Alison has dedicated her career to the non-profit and public sectors where she began her career as a literacy coordinator and then held progressively senior positions in volunteer management in the health care sector. In her last position she was executive director of a charity that worked with marginalized youth from the priority neighborhoods of Toronto. Alison has published numerous articles, and has been the recipient of several awards and best practice designations in the areas of leadership, strategic planning, fundraising and service development.
Joanne Fine Schwebel
Joanne is the director of the Volunteer Services and Interpreter Services in a large downtown teaching hospital where she is responsible for the strategic oversight and implementation for both volunteers and interpreters. Joanne has over 25 years of experience in the voluntary sector and has extensive training experience with a focus on both the volunteer and nonprofit sectors.Joanne has a strong interest in mentoring and has been involved in the implementation of a range of mentor programs. She has held leadership positions in her local association for administrators of volunteers (AVA) and is active in the language interpretation community serving in a number of leadership positions.
Michael has worked in the field of volunteer management for the past 18 years with a focus in the not-for-profit/health care sector. He has managed volunteer programs in acute care, complex care, rehabilitation and palliative care hospital settings. Michael has served in a number of leadership roles with the Professional Association of Volunteer Leaders - Ontario (PAVRO), as a director at large, co-chair of the PAVR-O Mentor Program and Survey Lead for the Standardized Volunteer Opinion Survey. Michael is a recipient of the PAVR-O Presidents Award and Linda Buchanin Award. Michael is the Project Lead for Measuring the Impact of Volunteers, A Balanced and Strategic Approach. For information on the VRBSc or inquiries about workshops or webinars, you can connect with Michael through our contact page.